Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In order to organise a return under these terms and conditions, you must notify us via the Contact Form within 30 days of taking delivery of your product and request a return under this Policy. To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging, along with all included accessories, and must not be damaged in any way, so we can sell them as brand new product. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase.
Overall rating: 1.0 / 5 from 1 reviews.
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"I am extremely unhappy with the product. It arrived 2 weeks ago without a cover on the temperature control knob. It is just a black plastic knob not stainless steel like it should be. The grill cost $320 and I would expect for that price to get a finished product. Greenpan have not responded to my enquiries."
