The customer service from my
"The customer service from my first enquiry was excellent and order was delivered very quickly so overall extremely happy with customer service and delivery"
10% off Your First Purchase + Free shipping on orders over $150* Exclusions apply see T&Cs
10% off Your First Purchase + Free shipping on orders over $150* Exclusions apply see T&Cs
10% off Your First Purchase + Free shipping on orders over $150* Exclusions apply see T&Cs
10% off Your First Purchase + Free shipping on orders over $150* Exclusions apply see T&Cs
10% off Your First Purchase + Free shipping on orders over $150* Exclusions apply see T&Cs
10% off Your First Purchase + Free shipping on orders over $150* Exclusions apply see T&Cs
10% off Your First Purchase + Free shipping on orders over $150* Exclusions apply see T&Cs
10% off Your First Purchase + Free shipping on orders over $150* Exclusions apply see T&Cs
10% off Your First Purchase + Free shipping on orders over $150* Exclusions apply see T&Cs
10% off Your First Purchase + Free shipping on orders over $150* Exclusions apply see T&Cs
10% off Your First Purchase + Free shipping on orders over $150* Exclusions apply see T&Cs
10% off Your First Purchase + Free shipping on orders over $150* Exclusions apply see T&Cs
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Paying off over time gives you more budget control.
We aim to dispatch orders from our warehouse in one business day from time of purchase, although this can be delayed due to item availability or seasonal backlog. Estimated standard shipping times for metro areas are between 2-5 business days, however during busy periods shipping can take up to 10 days. We cannot guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time, weather conditions, and the distance of the shipping address from our distribution centre in Melbourne, Australia. Please be advised that we do not offer international shipping to countries outside of Australia. A signature required for receiving the order delivery. The sale items are only valid while stocks last. We have allocated additional resources to address this unprecedented demand every working day to ensure orders are dispatched within a few business days. Please be aware that order deliveries may take longer than usual - Australia Post and StarTrack are also experiencing delays during this demanding time.
Offers the fastest option for parcels within Australia, generally taking 1-3 business days for interstate and 1-2+ business days for same-state deliveries. Delivery to most metropolitan areas can be the next business day, while regional areas may take 2-3 days.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In order to organise a return under these terms and conditions, you must notify us via the Contact Form within 30 days of taking delivery of your product and request a return under this Policy. To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging, along with all included accessories, and must not be damaged in any way, so we can sell them as brand new product. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase.
Overall rating: 4.8055553 / 5 from 36 reviews.
The Eufy Battery Pack for RoboVac offers a 2600mAh Li-ion battery, ensuring up to 100 minutes of cleaning per charge. It maintains peak cleaning performance and is easy to install. Customers appreciate the quick delivery and excellent customer service.
Review topics: ["delivery","battery","service","works","replacement","unit","website"].
"The customer service from my first enquiry was excellent and order was delivered very quickly so overall extremely happy with customer service and delivery"
— Eileen R. (5/5)
"My replacement robot vacuum battery arrived within the week & now my 5 year old robot is zooming around like new."
— Chrissy K. (5/5)
"You did not tell me that the different battery in appearance (it was in black) was the same battery. I almost returned it. I needed a magnifying glass to establish it was probably the correct one. It works."
— Louann B. (3/5)
"I was really pleased at the quick delivery & now my Eufy floor cleaner is working beautifully! Thanks so much for your service."
— Karen T. (5/5)
"Everything is perfect. It came quickly and works like a dream. Thanks very much"
— Philip N. (5/5)
"I have a pretty inexpensive Eufy C25 that I love for its simplicity and does the job for me. As it went dead after maybe 2-3 years I was delighted to find I could buy a replacement battery and didn't need a new machine. Easy to install, arrived quickly and it's working better than ever for very little money."
— Melanie R. (5/5)
"Easy checkout and product received as expected. Quick shipment. No issues. Was able to easily change the battery in my robovac and now it works perfectly."
— Jess H. (5/5)
"The new battery for my Eufy robot vacuum cleaner was great – and for the first time since we had The device it went back to its base. The reason we found was that the previous battery you sent us did not have the yellow wire in it whereas the new battery the yellow wire was there,and it is clear that the yellow wire was the thing that enabled Sadie to get back to her home! So very happy this time but in retrospect you sent us a deficient factory a year or so ago when we needed a new battery. Even the battery when we first got it did not have the yellow wire so it has never returned to homebase until now."
— Ian D. (5/5)
"I was really happy to discover the Good Buyz website when my Eufy robovac suddenly died recently. Being able to just replace the battery instead of having to buy a new device was so much easier. The website was easy to negotiate, the cost was reasonable and delivery time was good."
— Mandy S. (5/5)
"Very efficient delivery"
— Mrs J. (5/5)
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