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We aim to dispatch orders from our warehouse in one business day from time of purchase, although this can be delayed due to item availability or seasonal backlog. Estimated standard shipping times for metro areas are between 2-5 business days, however during busy periods shipping can take up to 10 days. We cannot guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time, weather conditions, and the distance of the shipping address from our distribution centre in Melbourne, Australia. Please be advised that we do not offer international shipping to countries outside of Australia. A signature required for receiving the order delivery. The sale items are only valid while stocks last. We have allocated additional resources to address this unprecedented demand every working day to ensure orders are dispatched within a few business days. Please be aware that order deliveries may take longer than usual - Australia Post and StarTrack are also experiencing delays during this demanding time.

To organise a return under these terms and conditions, you must notify us via the Contact Form within 14 days of taking delivery of your product and request a return under this Policy. To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging, along with all included accessories, and must not be damaged in any way, so we can sell them as brand-new product. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. Due to health and hygiene reasons, earphones and headphones can only be returned for a full refund if they are unopened or faulty.